JAL Renews Outsourcing Services with TRX

TRX continues crucial front and back office support for Japanes Airlines’ North American site

ATLANTA, 30 August 2012 – TRX, Inc., a global leader in travel data and technology, today announced that Japan Airlines (JAL) renewed a 1-year contract for outsourcing services.

Under the contract renewal, TRX will continue to support JAL’s North American website and e-mail inquiries. In addition, TRX will manage the airline’s North American fraud prevention, manual ticketing, ARC settlement processing, and front office support including rate calculation, credit card verification, exchanges, schedule changes and more.

Reduce costs through Business Process Outsourcing

Since 2006, TRX has helped JAL increase travel operation efficiency and reduce costs through Business Process Outsourcing (BPO) services. JAL also uses the company’s leading mid-office solution CORREX® for auto ticketing, file finishing, and fraud prevention.

TRX has been a valuable partner for Japan Airlines”, said Keisuke Suzuki, Japan Airlines Vice President of Marketing – The Americas. “Their team is knowledgeable and backed with exceptional technology that ensures our operations run smoothly and efficiently.”

Renewed partnership

“We are pleased JAL has renewed the partnership with TRX for critical front and back office support,” said TRX President and CEO Shane Hammond. “Our domain expertise and services enable all of our clients, including JAL, to focus on their core competencies and strengthen overall service to their customers.”

With more than a decade of domain knowledge and functional expertise in travel operations, TRX BPO services helps clients increase efficiency, improve customer satisfaction, and drive results to the bottom-line.

End of press release

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